Shipping and delivery

For shipments we use the collaboration of national and international couriers. We select the best carrier for your order based on delivery location, product type and any additional services requested.

To facilitate delivery, the service of telephone, SMS or email notification by the courier is included free of charge with the shipment. In this way the carrier will inform you of the expected delivery date or you can agree on a preferred day and time slot. We therefore recommend that you enter one or more contact details where you can be easily reached.

For shipments abroad, the service of advance notice or contact by the courier is subject to availability depending on the destination.

Standard delivery of goods is curbside. Floor delivery, porterage service and/or assembly of products are available upon request (additional cost applies).

For many items and during some promotional periods, shipping costs are free and are indicated with the wording "Free shipping" on the product sheet and in the cart.

For other items, you can calculate shipping costs without registering or logging in to our site, before completing your purchase. Costs are calculated based on the volume, weight and destination of the goods.

To view the shipping cost calculation, select the number of items you wish to order, add them to your cart and choose where to ship the goods. In your cart you will see the cost of shipping and the updated total of your order.

The cost of standard shipping includes only the delivery of the goods to the curbside. For other services (delivery to the floor and/or assembly) additional costs are foreseen.

Floor delivery service

Floor delivery service is optional. Availability varies by destination:

• Italy : the service must be selected in the cart when ordering. After filling in your personal data, on the "Payments and billing" page select the "Delivery to the floor service" item. The order total will be updated with the addition of the service. Delivery to the floor does not include the assembly service.
• Europe : floor delivery of goods is available upon request. If you have already completed your order and forgot to request floor delivery, contact Customer Service immediately .

Standard floor delivery requires the use of only porterage personnel (one or two people depending on the weight/volume of the packages). The use of forklifts or machinery is not foreseen. For deliveries of non-standard weight/volume that require the use of a greater number of people, we reserve the right to verify the cost of the service and send you an updated quote.

We remind you that it is your responsibility to verify that the goods can be transported safely and without risk of damage. You must indicate in the order notes or via email the destination floor and any critical issues for transport: e.g. presence and/or dimensions of the elevator, dimensions of the landing, width of the stairs and door, etc.

Assembly service

The product assembly service is available upon request.

Destination countries

The list of main destination countries for which standard shipping is available is in the language/country navigation menu and in the drop-down menu inside the cart.
If the location or country you want to ship to is not listed, don't worry: we ship worldwide. The service is available upon request. Send a request to Customer Service .

Pick up at the office

If you wish, you can collect the goods directly from our warehouse. The service is free. Select the Collect at the office option in the drop-down list of the cart, or send a request to Customer Service.

You can collect the goods by appointment, from Monday to Friday, from 08.30 to 12.00 and from 13.30 to 17.00.
Sediarreda srl
Via Cividale, 24 - Locality Case di Manzano
33044 Manzano (UD)

To monitor the status of your order, log in to the MySA reserved area with the username and password found in your order confirmation email. In the "My orders" section, you can view the progress status:

• In Process – In most cases this means that your order is still in production.
• Your order is ready : the goods are in our warehouse and we are preparing them for shipment.
• Shipped : We have entrusted your order to the carrier. You will receive a confirmation email.

If your expected delivery date has passed, but your order is still being processed, please contact Customer Service .

Delivery times

Delivery times vary based on the item, the combination chosen, and whether or not the products are available in our warehouse (for more details, read the following paragraphs). On each product page there is the expected delivery date: it is a rough indication that takes into account production times and the time needed by the carrier to deliver the goods and holidays.

In the case of orders of products with different delivery dates, the longest delivery times shall apply.

Products ready in stock

Items available in stock in our warehouse are indicated with the wording "Ready in stock" and are normally ready for shipment within 24 hours of ordering.

Made to Order Products / on order

Made to Order or "Available in XX weeks" items are made especially for you, with the combination you have chosen. You can buy them online immediately or with a personalized quote. Since they are made especially for you, these items are not physically available in our warehouse and delivery times depend on production times.

Customize the delivery date

If you need to customize the delivery date (e.g. for moving, holiday period or other needs) before completing the order you can indicate it in the notes. If necessary we can keep the goods in storage in our warehouse at no additional cost.

If you have already placed your order and need to change the delivery date, please contact Customer Service . We will do our best to accommodate your request.

Change delivery location

If you need to change the delivery location after you have already completed your order, please contact Customer Service immediately . If the items have not yet been handed over to the carrier, you can change it. The change is free unless you change the destination (e.g. province / region). We will notify you of any additional costs by email. If the goods are already on their way, you may be charged a supplement for the change of destination and delivery times may be delayed.

In case of absence at the delivery

Products are delivered from Monday to Friday, during office hours. The carriers will contact you via email, SMS or telephone notice to communicate or agree on the date and time slot of delivery.

If you are unable to collect the goods after having already agreed delivery with the courier, you must immediately notify our Customer Service. If you do not communicate your absence and the carrier makes repeated attempts to deliver, the goods will remain in storage at the courier. The goods will remain available for collection at the carrier for a maximum of five working days. After this period, we will return them to our warehouse and contact you to evaluate a redelivery. We reserve the right to charge any costs for storage, return or redelivery of the goods.

All products are covered by ALL RISK insurance, which allows you to be protected in case of damage or loss during transport. At the time of shipment you will receive a confirmation email containing the accompanying invoice in which you will find an indication of the external appearance of the order (e.g. cardboard box, pallet, etc.) and the number of packages that compose it.

Upon delivery you will need to check:
A) that the external appearance and the number of packages indicated on the accompanying invoice correspond with the packages received
B) that all packaging is completely intact.

What to do in case of transport damage / missing packages

Accept the goods "WITH REASONED RESERVATION"

If you detect tampering, breakages, dents, cuts in the adhesive tape or wet packaging at the time of collection, you will have to accept the goods specifying the damages.

On the courier's delivery receipt, under the heading "Reservation of goods inspection justified", you must describe the damage in detail: e.g. "Reservation of inspection due to dent on the cardboard" and indicate precisely how many packages show the damage (e.g. "1 package out of 4 received").

The lack of a reasoned reservation or generic reservations are not sufficient to be able to request the replacement under warranty of any damaged products or components.

In this case, the carrier is required to wait for you to check the integrity of the packages, but not to open them and check the condition of the products.

Check the goods accepted "with reasoned reservation"

After accepting the goods with a reasoned reservation, you must immediately verify the integrity of the items and report any damage due to transport. To request damages, it is essential to keep all packaging as received (including wooden packaging, pallets and/or external boxes).

You have 5 days from the date of receipt of the order to request the opening of the damage case. Read how to do it in the " Product Warranty " section.

After this time, it will no longer be possible to request the replacement of any products or components damaged during transport.

In case of missing packages

Similarly to the previous instructions, if one or more packages are missing from the delivery compared to what is indicated on the accompanying invoice, it is necessary to accept the goods with reservation, indicating the number of missing packages (e.g. "1 package missing out of 4").

Refuse the goods

If at the time of delivery the packaging and the products inside are clearly damaged without the need for further checks, you can refuse the goods by indicating the reason for the marked withdrawal on the transporter's receipt: e.g. "Packaging and goods damaged during transport".

If you have any doubts at the time of delivery, you can contact our Customer Service at 0432 751347.